Information
Frequently Asked Questions
This page provides general information about our business, services, and payment-related practices.
What services does VECTORCREW SERVICES PTE. LTD. provide?
We provide IT support, project coordination, lawful data annotation support, quality review, and related operational support services for business clients.
Who are your customers?
Our customers are primarily business clients in technology, internet, data-related, and other commercial sectors that require project-based support services.
Do you sell physical products?
No. Our business primarily provides business-to-business services rather than physical goods.
What kinds of data-related services do you support?
We may support customer-authorized and commercially documented workflows involving text, image, video, and audio data annotation, review, quality control, and project coordination.
How do customers pay you?
Customers typically pay according to invoices, project milestones, service agreements, statements of work, or other agreed commercial terms.
Do you work with subcontractors or support partners?
Yes. Where required by project scope, we may coordinate subcontractors, support vendors, or managed delivery resources as part of our service model.
Do you provide refunds?
Refunds are handled according to the applicable commercial agreement, invoice terms, and our refund policy. As a business services company, refunds are not automatically available once work has commenced or services have been delivered.
How do you approach compliance?
We expect all client-related work to be lawfully sourced, contractually authorized, and commercially documented. We do not knowingly accept work that lacks a clear legal or commercial basis.
How can I contact your company?
You may contact us at huironglyu@vector-crew.com or visit our Contact page.